Frequently Asked Questions
Ordering
How do I place an order?
Browse our product catalog, add items you like to your cart, then proceed to checkout to complete your order. You'll need to provide shipping address and payment information.
Can I modify or cancel my order?
Orders cannot be modified once processed. If you need to cancel, please contact our customer service team within 24 hours of order confirmation. Once shipped, you'll need to wait for delivery and follow our return policy.
What payment methods do you accept?
We accept major credit cards (Visa, Mastercard, American Express), debit cards, and online payment methods like PayPal. All payments are processed through secure encryption.
Shipping
How long does shipping take?
Standard shipping typically takes 5-7 business days. Express shipping is available for 2-3 business day delivery. Actual times may vary based on your location. You'll receive an estimated delivery date after placing your order.
What are the shipping costs?
Standard shipping: Free on orders over $75, otherwise $8.99. Express shipping: Flat rate of $19.99. Some large furniture items may require additional shipping fees.
How can I track my order?
Once your order ships, you'll receive an email with a tracking number. You can use this number to track your package on our website or the carrier's website.
Where do you ship?
We currently ship to all 50 US states. Some remote areas may require additional shipping time and fees. International shipping is not currently available.
Returns & Exchanges
What is your return policy?
We offer a 30-day return policy for most items. Products must be in original condition with all tags and packaging. See our Refund Policy for details.
How do I initiate a return?
Contact our customer service team with your order number and reason for return. We'll provide you with a return label and instructions. Refunds are processed within 5-7 business days after we receive and inspect the returned item.
Can I exchange an item?
Yes. If you want a different size, color, or style, please contact customer service. We recommend initiating a return first, then placing a new order to ensure availability.
Products
Do products require assembly?
Some furniture items require simple assembly. Product pages will indicate if assembly is needed and include detailed instructions. We also offer paid in-home assembly services.
How do I care for my products?
Each product comes with care instructions. Generally, avoid direct sunlight, dust regularly, and use appropriate cleaning products. Refer to the product manual for specific care methods.
Do products come with a warranty?
All products come with a 1-year warranty covering manufacturing defects and material issues. Accidental damage and normal wear are not covered. See product pages or contact customer service for warranty details.
Account
Do I need an account to shop?
No, you can checkout as a guest. However, we recommend creating an account to track orders, save addresses, view purchase history, and enjoy member-exclusive offers.
How do I reset my password?
Click the "Forgot Password" link on the login page, enter your registered email, and we'll send you a password reset link.
Payment & Billing
When will I be charged?
Your payment method is charged immediately when you place your order. For pre-order items, you'll be charged at the time of order placement, not when the item ships.
What will appear on my credit card statement?
Charges will appear as "WUNNZOM*" or "WUNNZOM STORE" followed by our support phone number (269) 682-1402.
Is my payment information secure?
Yes. All payments are processed through Stripe, a PCI DSS Level 1 certified payment processor. We use SSL encryption and never store your complete credit card information on our servers.
Why was my payment declined?
Common reasons include insufficient funds, incorrect card details, expired card, or your bank flagging the transaction. Please contact your bank or try a different payment method. If issues persist, contact our support team.
Can I use multiple payment methods?
Currently, we only accept one payment method per order. If you'd like to split payment, please place separate orders.
Order Issues
I received the wrong item. What should I do?
We apologize for the error! Contact us immediately at support@wunnzom.com with your order number and photos of the item received. We'll send the correct item at no charge and provide a prepaid return label for the wrong item.
My item arrived damaged. What are my options?
Please contact us within 48 hours of delivery with photos of the damage and packaging. We'll arrange a free replacement or full refund, including shipping costs. Keep all packaging until the issue is resolved.
What if my package is lost or stolen?
If tracking shows delivered but you haven't received your package, first check with neighbors and building management. Contact us within 7 days and we'll file a claim with the carrier. We'll send a replacement or issue a refund once the claim is processed.
I have a dispute or chargeback question
Before filing a chargeback, please contact us first at support@wunnzom.com or (269) 682-1402. We're committed to resolving all issues fairly and quickly. Most problems can be solved within 24-48 hours through direct communication.
Still Have Questions?
If your question isn't answered here, please feel free to contact us. Our customer service team is available Monday-Friday 9AM-6PM, Saturday 10AM-5PM.